Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office.
BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.
Job Summary
Engages with customers, provides efficient checkout services, communicates grocery carry out services, and monitors the self-checkout lanes.
Maintains proficiency regarding transactions and accuracy of tender.
Performs various customer service duties while maintaining a safe and sanitary shopping environment.
Essential Duties and Responsibilities
Maintains a consistent position at the entrance of the self-checkout lane when not assisting customers.
Directs and invites customers to use self-checkout lanes based on availability and payment method options.
Resolves varying customer interventions accurately and with a sense of urgency.
Monitors, scans, and labels items on the bottom of the shopping cart.
Communicates customers needing carry out assistance to courtesy clerks.
Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
Complies with all Company policies and procedures.
Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.
Knowledge, Skills and Abilities
Basic knowledge of cash register.
Basic knowledge of tender policies and procedures.
Basic mathematical and counting skills.
Ability to learn new technology systems, methods and processes.
Ability to remain courteous with customers at all times.
Ability to communicate effectively with customers and partners in written and verbal form.
Ability to multi-task and work in a fast-paced environment.
Ability to maintain a high level of accuracy.
Ability to work flexible schedules including nights, weekends and holidays.
Education, Experience, and Qualifications
Typically involves on the job training.
Minimum of 16 years of age required.
Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
TABC/LACT/AATC certification required where applicable.
Physical Demands
Continuously required to use close vision, distance vision, depth perception or the ability to focus.
Continuously required to talk and hear.
Continuously required to use hands for reaching, touching or handling.
Continuously required to use fine finger movements (ex.
sorting and typing).
Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
Frequently required to bend, kneel or squat.
Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
Occasionally required to climb, balance, stoop or crawl.
Attendance at work is required.
Work Context and Environment
Work is generally performed in a retail store.
Occasionally exposed to cleaning agents.
Noise level varies.
Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests.
The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.
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