WC Supply is looking for a candidate who wants to take the next step in their career to join our TEAM.
We are a heavy duty truck and trailer parts distributor and growing our fluid power division.
We offer several brands of products as well as a provider of value added solutions to customers including; pump/motor assemblies, mobile valve assemblies, hose kits, repairs, and hydraulic power solutions.
With offices in Houston, Conroe, and Tyler, WC has a broad footprint with many opportunities for growth within the company.
The Inside Sales Representative is an important role for managing some of WC's largest accounts in cooperation with outside and inside sales representatives, purchasing and warehouse personnel.
Responsibilities
* Knowledge of hydraulic pumps, hoses, valves, and motors is ideal, but a heavy equipment, industrial or automotive background is a great start
* Ability to welcome customers, establish rapport, and determine and attend to customers’ needs
* Ability to match customers’ needs with appropriate parts or services
* Knowledge of parts counter procedures, such as requiring prepayment for special orders, quoting jobs, answering the phones, etc.
* Ability to search part numbers or to use the computer and standard catalogs
* Ability to assist the management in analyzing and resolving discrepancies between computer inventory and actual parts on hand
* Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information
* Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services
* Willingness to learn and assist with taking in jobs such as Driveline, Flywheels, Presswork, Transmission, and Differential jobs
* Detail-oriented, dedicated, and punctual
* Desire to solve problems with a natural curiosity
* Physical stamina and strength to lift heavy (up to 50lbs) items
*Learn about products and vendors to develop a high level of Fluid Power and application knowledge*
*Communicate with internal and vendor contacts to understand and respond to delivery needs*
*Manage large customers' questions, orders and deliveries in partnership with outside and inside sales*
*Learn effective ways to cross sell and upsell current customers*
*Uncover opportunities for outside sales, from potential new customers and current customers*
EXPERIENCE
* 3+ years of experience working with mobile fluid power or a parts counter within a mechanical field
* Previous experience in hydraulic, truck or automotive repair strongly preferred.
* Education in truck or automotive repair, hydraulic certifications may be accepted in lieu of experience.
Knowledge
* Customer focus to add value to customers, exceed expectations and deliver promised results to clients.
* Act with integrity to make decisions in the best interest of the company, taking time to consider the "right thing to do" and treating coworkers others with respect.
* Ability to prioritize multiple projects and deadlines.
* Strong communication skills with internal and external stakeholders.
* Technical aptitude to learn about fluid power applications and products.
* Selling skills, including ability to uncover opportunities, determine ways to provide value to customers and overcome obstacles to upsell/cross sell/win new business.
* Detail oriented to manage customer projects, deadlines and shipments.
* Good at math with analytical abilities
* Proven ability to work with Windows-based computer systems and applications, specifically Outlook and Excel, as well as ERP systems
Job Type: Full-time
Pay: $14.
00 - $16.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Compensation package:
* Bonus opportunities
Schedule:
* Monday to Friday
* Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
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