Security & Fraud Manager

SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS 1.
High School diploma or equivalency.
2.
Ability to read, write and speak the English language, bilingual helpful.
3.
Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
4.
Five (5) years' experience in banking or job-related field or a combination of education and experience providing equivalent knowledge.
5.
A minimum of 3 years at Alliance Bank is preferred.
6.
Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.
7.
Highly detailed-oriented with the ability to organize, schedule, and prioritize tasks and responsibilities as well as certain departmental functions to improve efficiency.
8.
Ability to write proper business correspondence, develop spreadsheets, and create slide presentations and certificates.
9.
Ability to operate basic office equipment i.
e.
calculator, and PC; with job related software.
10.
Knowledge of state and federal banking regulations and Alliance Bank’s policies, procedures, products and services.
11.
Ability to handle bank and customer transactions with a high level of confidentiality.
12.
Office setting with moderately varied desk-oriented activity.
13.
Repetitive movement of finger, wrist, and hand.
ESSENTIAL FUNCTIONS AND BASIC DUTIES 1.
Personify Alliance Bank’s mission statement of _The best in _*_all_*_we do.
_ 2.
Actively sell and cross-sell bank services.
3.
Provide prompt, courteous, and friendly service.
4.
Incident prevention and management training 5.
Fraud Mitigation and Fraud Investigation a.
Identity Theft b.
Payment Card Fraud c.
Internet Fraud/Scams 6.
Physical Security Program evaluation, implementation and training a.
Physical Security Policy b.
Emergency Procedures c.
Robbery 7.
Liaison with external authorities, customers, consumers, and regulatory personnel for incident management and security matters including robbery support.
8.
Asset loss recovery management 9.
Participate in and conduct internal branch audits 10.
Maintain accurate incident documentation and reporting records for BSA review 11.
Work independently without constant supervision, Manage time and priorities effectively 12.
Vendor Management Oversight 13.
Provide both internal and external customer support 14.
Collaboration with various business lines 15.
After-hours on call support may be required 16.
Responding to emergency situations, as necessary 17.
Networking with other financial institutions, establishing contacts and reporting on potential trends 18.
Branch Equipment Security a.
Cash vaults b.
Safe deposit boxes & vaults c.
Coordinate with Operations Support or other department regarding security needs 19.
Coordinate and/or assist investigations, including internal fraud investigations or violation of policy, procedure, regulation, or law by an insider or employee 20.
Other a.
Review publications related to security to stay current on new regulations or changing industry standards and complete annual training b.
Assist with counterfeit currency 21.
Coordinate with Information Security/Risk Departments: a.
Review Online Banking parameters b.
Review Online Banking user groups c.
Assessment of online banking parameters/settings & coordinate review with Risk Department 22.
Prepare monthly reports for management 23.
Supervise employee(s) to assure the highest quality of performance: a.
Assign work and/or revise duties.
b.
Conduct periodic departmental meetings to explain new policies and assure continuous education for the employees.
c.
Monitor, review, and initial timecards for areas of responsibility.
d.
Participate in the hiring, evaluation, and termination process.
e.
Act on employee problems.
f.
Maintain knowledge of Alliance Bank personnel policies and procedures.
24.
Keep up to date on all Alliance Bank policies and procedures pertaining to this position.
25.
Attendance and punctuality a must.
Job Type: Full-time Schedule: * 8 hour shift Education: * High school or equivalent (Required) Experience: * Banking: 5 years (Required) * Fraud: 3 years (Preferred) * Supervisory: 3 years (Required) Work Location: In person