Retail Office Manager

Works with Location President, as a team, to assure service quality and growth of retail banking in accordance with established goals, standards, and budgets.
Manages the day-to-day operation of a Bronze Level location’s operations in compliance with established policies, procedures, and regulations.
Bronze Level is defined as a location where the sum of the number of loan accounts, the number of deposit accounts, the number of monthly teller transactions and the number of hours opened is below 8,000.
*ESSENTIAL DUTIES AND RESPONSIBILITIES:* Includes the following: Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
Exhibits superior customer service as an Austin Bank team member.
Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
Helps promote a loyal relationship between the customer and Austin bank.
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc.
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Take advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
*MANAGEMENT OF BRANCH PERSONNEL:* Supervises branch operations personnel, conducts staff meetings, supervises work time for branch personnel, hires new employees and recommends employee discipline and discharge, performs employee job appraisals, recommends and/or facilitates training opportunities/professional development and salary increases for branch personnel, creates documentation for employee personnel files, and fosters/promotes teamwork.
*MANAGEMENT OF BRANCH OFFICE:* Handles customer complaints and inquiries; supervises branch security; maintains and updates branch operational policies; approves checks and/or transactions; oversees branch maintenance; supervises branch audits; improves branch efficiency with new procedures and systems as required; performs, when necessary, operational responsibilities such as opening accounts, teller duties, selling cashiers and travelers checks, assisting/supervising in various balancing activities, and supervising safe deposit activities.
*LENDING RESPONSIBILITIES:* Takes loan applications, analyzes financial information, approves or rejects loans requests and/or refers to senior lender as required.
Reports to work regularly and promptly.
Maintains confidentiality at all times.
Provides superior customer service.
Implements and maintains established department and Bank policies, procedures and objectives and quality assurance.
Enhances professional growth and development through participation in education programs and current literature.
Other duties may be assigned.
*QUALIFICATION REQUIREMENTS:* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*EDUCATION and/or EXPERIENCE:* Bachelor’s degree from four-year college or university; at least 5 years related experience or equivalent.
Must have a minimum of 2 years supervisory experience.
*LANGUAGE SKILLS:* Ability to read, analyze and interpret professional and financial documents.
Ability to write reports and professional correspondence.
Ability to respond to inquiries or complaints from customers and the community.
Ability to speak effectively before groups of customers or employees and top management of Bank and respond effectively to questions.
*MATHEMATICAL SKILLS:* Ability to apply complex mathematical equations as applicable.
*COMPUTER SKILLS:* Ability to operate a personal computer and use Bank systems software.
*REASONING ABILITY:* Ability to define and solve problems, collect data, establish facts, and draw valid conclusions.
Ability to deal with a variety of abstract and concrete variables.
*PHYSICAL DEMANDS:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
The employee is frequently required to use hands to finger, handle, or feel.
The employee is frequently required to stand and walk.
*WORK ENVIRONMENT:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Job Type: Full-time Pay: From $37,500.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Weekends as needed Experience: * Management: 5 years (Preferred) * Retail management: 5 years (Preferred) Work Location: In person